Service & Support
Providing service and support is key at CedarWorks. We have customer service experts ready to assist you through every step of your CedarWorks purchase from delivery to installation and for the life of your CedarWorks product. And,we keep your specific design stored in our database, so if you call with a question, we will know exactly what you are talking about and how to help.
Cedar in CedarWorks
CedarWorks playsets are made of the only wood that’s naturally rot-resistant, naturally splinter-free without maintenance.
No other wood used in playsets, not even other species of cedar, combines all these important benefits.
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Assembly & Site Prep
Assembly instructions and packing lists are included in your shipment and can be found in a plastic sleeve enclosed in a carton marked with a bright yellow sticker saying "packing list and instructions enclosed".
Give us a call at (800) 462-3327 and we'll be happy to provide the name and contact information of a playset assembly service provider near you. (U.S. only excluding Alaska)
Delivery
All products ship via common carrier from our facility in Rockland, ME within 4-6 weeks of the order date. Delivery time varies by geography from 2-3 business days for New England/Mid-Atlantic destinations up to 5-6 business days to the West Coast.
Warranty & Returns
Happy customers are what we are all about, so our warranty and return policies were designed to keep you happy.
