Indoor Playset Warranty
When our customers are happy, we're happy. When our customers are unhappy, we're miserable.
If something goes wrong in the first 4 years with anything on an indoor playset that's getting normal residential use, we'll replace the guilty part. Finishes, stains, and paints are warrantied to be free from defects in materials and workmanship for 2 years.
Items will be repaired or replaced, at our option, and returned to the customer freight prepaid during the warranty period.
Because of the craftsmanship and use of natural materials, minor variations will occur from piece to piece. Therefore, this warranty does not cover minor variations in size, shape, color or the natural variations in wood products such as wood grain, knots, or mineral streaks. Indoor products are not warrantied against normal wear and tear, damage resulting from improper use, extremes of high/low humidity, accidents, abuse, neglect, or damage or appearance changes resulting from improper care or storage.
CedarWorks reserves the right to examine photographs or physical evidence of merchandise claimed to be defective and to recover said merchandise prior to disposition of warranty claims.
Return Policy
You may return your unused item in its original condition within 30 days of receipt. A restocking fee will apply and you will be responsible for all return shipping costs. We highly recommend that you insure all return shipments and provide CedarWorks with a tracking number because refunds will not be issued in full for items damaged in return shipping or items that are not received.
